March 2011: In this edition
Staff Retention (minimising turnover) - Staff turnover becomes an expensive exercise for organisations (recent reports suggest associated costs can range from $15k up to an entire annual salary). So why do staff keep leaving? And how can organisations improve retention?
Emotional Intelligence - Emotional intelligence increases with age and there is an old-fashioned word for this phenomenon: maturity.
Just A Thought - Whilst we can train people to perform their tasks, it's not as easy to teach them the wisdom needed to appropriately respond to unusual situations!
In the News - Australia's unemployment rate unchanged; Fair Work Ombudsman fines NSW employers and unions in excess of $600,000 this financial year for breaches of workplace law; Australia's employee satisfaction level well below global average; Modern Awards transitions continue to roll out
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